Queen Consulting Group Case Study
Government Healthcare Initiative
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CLIENT OVERVIEW
Our client is a centralized state government looking to improve its health outreach services and provide better access to medical care for its underserved, densely urban population.
CHALLENGE
This state has experienced an above-average cost of healthcare growth in recent years, partially due to an aging population, but also because of limited access to timely healthcare and employer-sponsored insurance premiums growing nearly three times faster than personal income.
THE PROJECT
To counteract the gaps in local healthcare infrastructure, the state government is implementing a Mobile Integrated Health and Community Paramedicine program that authorizes certain EMTs and paramedics to step outside their traditional roles to practice "mobile integrated healthcare." The program may include services such as over-the-phone advice provided to 911 callers instead of resource dispatch, community paramedicine care, preventive care or post-discharge follow-up visits using patient-centered, mobile resources. In some situations, the protocol gives EMTs greater leeway to provide emergency treatment at the scene without taking a patient to the emergency room. In all cases, this approach is supplemental to existing healthcare systems or resources that fill in the gaps on a local, community-centered, and patient-facing level.
APPROACH
Queen Consulting Group worked with the hiring team to understand their resource needs in establishing and executing this pilot program. This is a highly data-driven initiative, one that is developed and enhanced by evidence-based performance measures, research, and benchmarking opportunities. One of the critical positions for the growing team was a data analyst, who would be responsible for collecting, interpreting, and tracking data gathered as part of this multidisciplinary program.
IMPACT
Our consultant plans, organizes, and coordinates monitoring for the MIH/CP program as well as monitors the EMS Information system. She ensures the efficiency and quality of the data being collected, resolves data quality problems, and collaborates with database developers to improve systems and database designs. The program that she is supporting is facilitating the evolution of EMS from a transportation service to a fully integrated component of our nation’s healthcare system, which helps lower costs and provides comprehensive, accessible healthcare support to the population.